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sankarshanana11925099
sankarshanana11925099
Participant
November 27, 2020
Question

Acrobat 9.0 Pro stopped working

  • November 27, 2020
  • 3 replies
  • 1555 views

Adobe Acrobat 9.0 that I have been using suddenly stopped working today! I got an error message citing license has expired! Can someone suggest what (if anything), I can do to get my functionality back. Thanks for your support. 

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3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
November 29, 2020

Forget the App Store, open Acrobat Pro : Help menu : Check updates

Acrobate du PDF, InDesigner et Photoshopographe
try67
Community Expert
try67Community Expert
Community Expert
November 29, 2020

Forget "Check Updates". Get them directly from here: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
November 30, 2020

The "Check updates" of Acrobat 9 worked fine for me in march 2020, so I guess it's still available.

It's easier than downloading and patching several successive versions.

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JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
November 27, 2020

Try to: disconnect the computer, set back the date, launch Acrobat and if it works reconnect the computer and perform all Acrobat updates to the latest available version (9.5.5).
(Help menu : Check updates)

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sankarshanana11925099
sankarshanana11925099Author
Participant
November 28, 2020

Thank you JR! The file now opens and remains w/o shutting down. Hopefully this remains. 🙂

 

I am unable to 'update' however from my current v9.0. Checked for updates (under Updates in App store), but my Mac says "no updates available". So I am still on same version. 

Amal.
Amal.
Legend
November 27, 2020

Hi Sankarshanana

 

Hope you are doing well and sorry for the trouble. As described the Acrobat 9 has stopped working

 

Acrobat 9 is an old and EOL application and no longer available. As stated in the Adobe Support Lifecycle Policy, Adobe provides five years of product support, starting from the general availability date of Adobe Reader and Adobe Acrobat. In line with this policy, support for Adobe Reader 9.x and Adobe Acrobat 9.x ended on June 26 2013.

 

End of Support means that Adobe no longer provides technical support or distribute runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

 

Adobe strongly recommends that customers update to the latest versions of Adobe Reader and Adobe Acrobat. By updating installations to the latest versions, customers benefit from the latest functional enhancements and improved security measures.

 

For more information please check the help page:https://helpx.adobe.com/acrobat/kb/end-support-acrobat-8-reader.html

 

Regards

Amal

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