Acrobat 9 will not uninstall from Mac OS Catalina

Question

I had Acrobat 9 installed for years on my MacBook Pro. With Catalina it will not run, nor will the uninstaller run. I purchased Adobe Acrobat Pro DC and installed it. I deleted the Acrobat 9 folder in apps but now I cannot print or save pdf files from the web to pdf digital documents as the save option is grayed out and the print option continues to list Acrobat 9 as the digital printer.

swapnilsrivastava · Accepted Answer

Hi There,

Thanks for reporting the same here.

Before installing the Acrobat Pro DC, run the cleaner tool for removing any trace of older version installed.

Link - https://labs.adobe.com/downloads/acrobatcleaner.html#:~:text=Adobe%20Labs%20Downloads-,Adobe%20Reader%20and%20Acrobat%20Cleaner%20Tool,during%20a%20standard%20program%20uninstall.

After that, re-install the Acrobat Pro DC. This might fix the issue you're facing.

Please let us know, if anything else is required from our end.

Regards,

Swapnil Srivastava

jane-e · Answer

Acrobat 9 is 32-bit and reached end-of-life in 2013. Catalina will not run 32-bit applications. You can either run an older OS through Parallels or VMWare, or you can upgrade to the current version of Acrobat. Here are the plans:

https://acrobat.adobe.com/us/en/acrobat/pricing.html

~ Jane

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