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Inspiring
January 13, 2024
Question

Acrobat a box keeps appearing with blue cricle

  • January 13, 2024
  • 2 replies
  • 511 views

This keeps appearing when I launch acrobat (brand spanking new install done this morning on a brand spanking new install of windows 11.

 

Because it cannot load, beyound this (although sometimes the blue circle flashes and spins) I cannot use acrobat.

 

 

I have unsinstalled acrobat even though it was just that second installed and resinstalled same outcome.

 

I really need to be abel to use acrobat, and in windows 11 with this 'new look' its been nothing but a buggy nightmare.

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2 replies

Abambo
Community Expert
Community Expert
January 14, 2024

That is weird on a new PC. What are you using? Acrobat DC or Acrobat Reader or an older version of Acrobat?

 

Try the following: uninstall – run AcroCleaner https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html – download the latest version, reinstall.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
January 13, 2024

Follow these steps:

Update Adobe Acrobat Reader

Run as Administrator