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doug815
doug815
Known Participant
March 16, 2023
Question

Acrobat access

  • March 16, 2023
  • 1 reply
  • 859 views

I am not sure its a technical issue but curious.  I have a valid license account for my adobe account.  I access my shortcut on my surface pro.  When Adobe starts, program works great but the SIGN IN area in the upper right shows "SIGN IN" only.  I try to click on it to access my account but nothing allows me to sign in and access my account.  

I have uninstalled and reinstalled the program.

I have gone through the repair option in the Apps area of my surface pro.

I have an active VPN which I have turned on and off during sign in.

Am I missing something or is there something I can try differently

Thanks

Doug

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 16, 2023

turn off your vpn, using your web browser go to https://account.adobe.com to see your account

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

    alice8030221
    alice8030221
    Participating Frequently
    December 8, 2023

    my adobe account does not give me access to any help at all.  it is the same email and passwrd i've had since 2017.  where is it now?  how come adobe is still inbiting me to browse my own drive?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 8, 2023

    Sorry, but I have trouble understanding what help you need.

     

    Can't you sign-in? What happens when you go to https://account.adobe.com?

    ABAMBO | Hard- and Software Engineer | Photographer
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