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J
julial62089153
Participant
January 26, 2018
Question

Acrobat and Acrobat DC freeze upon launch — Mac OSX High Sierra 10.13.2

  • January 26, 2018
  • 1 reply
  • 1420 views

Hi,

I've been unable to use Acrobat (for some reason I have two versions) since I upgraded to High Sierra 10.13.2. It opens, but freezes immediately when I try to open a document or do anything else. I have a MacBook Pro (15-inch, 2016). From digging through these forums I now see that I should never upgrade my OSX and expect anything Adobe to work, but alas! A bit late this time. All of my other Adobe applications are working (though it takes a good 4 minutes for ID / AI / PS to launch).

I have tried most of the things listed here:

Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

I've uninstalled and re-installed at least 5 times, rebooted, checked for updates, etc. Acrobat works fine when I'm in minimized/safe mode, but I don't understand what that means I should do in order to make it work in regular mode.

Please send help!

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
March 14, 2018

Hi Julial,

Sorry for the delayed response.

Are you still facing this issue? If yes, could you try troubleshooting steps given below:

Click on the Apple icon in the top-left corner of the screen > System preferences

Click Extensions > uncheck the box next to the extension to disable it.

Reboot the machine and check.

Also, let us know Acrobat version you have on the machine? To check the version: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

J
julial62089153Author
Participant
May 28, 2018

Hi Shivam,

Thanks for your note! I am still facing this issue. And, when I followed your directions, I don't have any Adobe extensions listed.

I am apparently using Acrobat Pro DC Version 2018.011.20038.

Is there anything else you would recommend?

All the best,

Julia

Adorobat
Adorobat
Participating Frequently
May 29, 2018

Hi Julia,

Could you try installing the latest patch 18.011.20040 from this link: 18.011.20040 Planned update, May 14, 2018 — Release Notes for Acrobat DC Products , reboot the machine and check.

Thanks,

Shivam

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