Acrobat App Issues

Question

Hi,

I have an acrobat pro account and recently got a new laptop so I downloaded the app. The app only allows me to sign/fill/view pdfs and not really much else, even though I'm logged in to my account. When I access adobe online it lets me do everything like edit the pdf which the app is not even giving me the option. I also have the app downloaded on my desktop and the app on my desktop does let me edit. Can anyone help with this?

Souvik Sadhu · Answer

Hi @kimberly777,

Hope you are doing well. Sorry for the trouble, and the delayed response.

From the description, it seemed like you were logged in with a different email address to the one you have your subscription on..

In the future if you experience such issues, please run the Acrobat cleaner tool https://adobe.ly/42TqFWb, reboot the computer once, and install the application using the direct link https://adobe.ly/41epjEo and see if that works for you.

-Souvik

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