Acrobat App on Mac Failure

Question

Every time I open Acrobat as an app, a notification pops up saying that an error has occurred and it needs to close, but when I open it as a browser, it works. How can I get my app working again? It says I'm on the most recent update so I'm not sure what to do.

Amal. · Answer

Hi @Isaac324149239t76

Hope you are doing well and thanks for reaching out.

Error code 205 indicates that there was an issue with the downloaded file. This error can also occur due to network issues.

Follow the given steps. Go to the next solution only if a preceding one doesn't work.

Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

If prompted, allow the Creative Cloud desktop app to access the Internet.
If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS.

Once you've configured the software firewall, try to install your app again.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know how it goes.

Regards
Amal

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