Acrobat asks me to log in every day

Hi Annie Wacrenier,

Thank you for reaching out, and sorry for the trouble caused.

Acrobat relies on secure tokens to keep you signed in. If these are cleared (by the app, system, or security software), you’ll be prompted to log in again. As you need to login everytime, stored Adobe credentials may be missing or getting deleted/reset. This often happens after updates or profile sync issues.

Please try the following suggestions:

• Make sure “Stay signed in” is checked. Avoid closing Acrobat immediately after signing in—give it a few seconds to save the session.

• Verify Windows Credential Manager

  1. Open Control Panel → Credential Manager
  2. Go to Windows Credentials
  3. Look for entries related to Adobe (e.g., Adobe App Info, Adobe ID)
  4. If missing or outdated, Sign out of Acrobat.
  5. Reboot your PC
  6. Sign in again and check if credentials are saved

• Clear and Rebuild Adobe Sign-in Cache
  1. Close Acrobat completely
  2. Navigate to: C:\Users\<YourUsername>\AppData\Local\Adobe\OOBE
  3. Rename the folder (e.g., OOBE_old)
  4. Relaunch Acrobat and sign in again

• Ensure that application is updated to the latest version. In Acrobat, go to Menu > Help > Check for updates.

Let us know how it goes.

Thanks,

Meenakshi