Acrobat claims I am not signed in or connected to the internet

Question

Tried to create a PDF from a Word document but Acrobat keeps saying I can only do that while signed in and connected to the internet. When I click on help or go to preferences, Acrobat recognises that I am signed in, but inside the application it shows the 'sign in' option and doesn't let me use the app. On all other Adobe apps and the website I am signed in, and there are no issues with my internet connection otherwise. Is there anywhere I could start looking for a solution to this? I've already tried signing out and back in, with no luck.

Amal. · Accepted Answer

Hi Mayo

We are sorry for the trouble. As described you are not able to use the application and getting the message not connected to internet.

Please refere to the help pages https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html and see if that works.

If it still doesn't work, please try to creatre a new test user profile with full admin rights on Windows or enable the root account on Mac and try using the application there and check.

You may also refer to a similar discussion https://community.adobe.com/t5/Acrobat/Acrobat-PRO-DC-desktop-app-displays-not-connected-to-the/m-p/10670760#M222146 and see if that helps.

Let us know how it goes

Regards

Amal

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