Acrobat Collaboration Synchronizer crashing after update Adobe Acrobat ver 25.001.20937

Question

In Windows log is Application Error

Имя сбойного приложения: AdobeCollabSync.exe, версия: 25.1.20937.0, метка времени: 0x691b6e8f
Имя сбойного модуля: ucrtbase.dll, версия: 10.0.19041.789, метка времени: 0x2bd748bf
Код исключения: 0xc0000409
Смещение ошибки: 0x000000000007286e
Идентификатор сбойного процесса: 0x3d00
Время запуска сбойного приложения: 0x01dc5d42c41fae69
Путь сбойного приложения: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe
Путь сбойного модуля: C:\WINDOWS\System32\ucrtbase.dll

Mr0maks · Accepted Answer

Была точно такая же проблема но на ucrtbase.dll 10.0.19041.3636, решилась после установки последнего vc v14 runtime.
Попробуй установить последний vc v14 runtime: https://aka.ms/vc14/vc_redist.x64.exe https://aka.ms/vc14/vc_redist.x86.exe

I had the exact same problem, but with ucrtbase.dll 10.0.19041.3636. It was resolved after installing the latest VC v14 runtime.

Try installing the latest VC v14 runtime: https://aka.ms/vc14/vc_redist.x64.exe https://aka.ms/vc14/vc_redist.x86.exe

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble.

Please collect the Acrobat diagnostic logs as described here https://adobe.ly/4oSg6uO and share them via any cloud storage pf your choice so we can get this issue isolated for the fix.

~Amal

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