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J
justin_2498
December 11, 2025
Question

Acrobat constantly re-rendering

  • December 11, 2025
  • 1 reply
  • 444 views

I'm running out of ideas, & so are the office IT team. Starting several weeks ago, Reader started flickering, as though it was repeatedly trying to redraw the page. The flickering extends to the menu bar & becomes worse if multiple files are opened.

 

I've tried the usual fixes, turning off 'use page cache', & turning off hardware rendering, but no luck. My system is set up for 3D rendering work so it has two graphics adapters, an onboard Intel chip, & an NVidia A2000 for CAD work. Changing which adapter is used makes no difference, & even if I use the lower spec'd graphics, the performance tab in the task manager shows that the adapter is running at nowhere near capacity.

 

After updating Reader & still experiencing the same issue, IT removed Reader & replaced it with Adobe Acrobat 64bit, but still no success. While none of my colleagues are experiencing the same problem, this is also definitely not a hardware issue since I can open the same files in other programs (e.g. MS Edge) & the documents are all rock solid.

 

I've attached a short video of the problem. Hopefully someone has encountered this before & has a solution.

1 reply

T
Tariq Dar
Legend
December 12, 2025

Hi @justin_2498, 

 

We apologize for the trouble you experienced and appreciate you reaching out. 
I am sure you tried to gather all the details to seek help; however, to triage this issue, some vital information is missing. 

 

  • Do you have a multi-screen setup? If yes, try using the main monitor only and check how it works.
  • Current version of Acrobat/Reader installed on the machine?
  • OS name and version. 
  • Does it happen with any other app?
  • Diagnostic logs. 

 

To collect the logs:

  1. Download and run the Diagnostics Utility from:  https://adobe.ly/3YaAPhX
  2. Click on Start Diagnostics. Ensure advanced logging is checked.
  3. Launch Acrobat, reproduce the issue with your file.
  4. Once done, click Stop Monitoring.
  5. Copy the Log ID and share it with us.


Best regards,
Tariq | Adobe Community Team

J
justin_2498Author
December 14, 2025

Thanks Tariq,

 

To answer your questions:

 

The issue occurs on both multi-screen & main screen (additional screens disconnected).

The issue occurs whether files are accessed through the network or saved locally.

The issue is specific to Adobe applications. Files display correctly when opened in other programs, e.g. MS Edge.

Software version details are below. Diagnostic logs attached. Interestingly, the logs show Acrobat bouncing back & forth between a pair of exceptions.

 

Continuous Release | Version 2025.001.20844 | 64-bit

Version File Version: 25.001.20844.0

AGM Version 7.001.00018 | 64-bit

 

O/S:

Edition: Windows 11 Enterprise

Version: 23H2

OS Build: 22631.6199

Experience: Windows Feature Experience Pack 1000.22700.1108.0

AnandSri
AnandSri
Legend
December 25, 2025

Hello @justin_2498

 

I hope you're doing well. We apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20997. Planned update: December 9, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

 

If the issue continues, please provide the logs from the affected machine. To collect the logs, download and run the Log Collector tool. See this article for the instructions. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

 

Regards,

Anand Sri.

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