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Participant
January 24, 2024
Question

Acrobat crahes with Ventura

  • January 24, 2024
  • 1 reply
  • 312 views

Since my computer technician installed the VEntura system, my Acrobat has been crashing very often? Also Indesign and Finder? Don´t know how to solve ... its really time consuming /-: best Maria

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1 reply

Amal.
Legend
January 24, 2024

Hi @mariam86005986
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/4910Hjs
 
You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.
 
If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/3Sen7qV, reboot the computer and reinstall the application using the direct link https://adobe.ly/498J9lp;

 

Regards

Amal