Skip to main content
K
kmwhitt
Inspiring
September 3, 2024
Question

Acrobat crashes all the time!

  • September 3, 2024
  • 2 replies
  • 484 views

As I'm sure many would agree, Acrobat has been troublesome for quite some time now.  I am often unable to open PDF's without having to restart my machine nor is it sometimes possible to print from Word to PDF.  For years, Acrobat just worked.  When is it you'll incorporate permanent fixes to a buggy software?  You are now the industry standard and you're not keeping up.  I use Substance products and I see the same carelessness in your updates.

    2 replies

    C
    Community Manager
    Chetan23677088sx52Community Manager
    Community Manager
    September 9, 2024

    Hi @kmwhitt ,
    just wanted to followup on the issue. can you please share the logs with us to further investigate

    Thanks

    Chetan

    C
    Community Manager
    Chetan23677088sx52Community Manager
    Community Manager
    September 4, 2024

    Hi @kmwhitt ,

    Apologies for the inconvenience you're experiencing. Could you please share the latest logs with us so we can investigate further?

    **Steps:**
    1. Close Acrobat.
    2. Download and run the Diagnostics utility: [Diagnostics Utility](https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html)
    3. Select Advanced logs and check 'system apps information'
    4. Select "Start Diagnostics."
    4. Open Acrobat and reproduce the issue.
    5. Select "Stop Monitoring" and share the log ID with us.

    If the issue is not immediately reproducible, you can keep the Diagnostics utility running and select Stop monitoring once issue is seen.

    Thanks,
    Chetan

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices