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br_7637
Participant
February 10, 2025
Question

Acrobat crashes everytime I try to edit a PDF on a Mac

  • February 10, 2025
  • 1 reply
  • 331 views

I have been facing this issue with my adobe account for a while, I even tried to delete it and reinstall it however, I have the same issue again. My Mac has the macOS Sonoma software. 

 

I've been facing this issue for a while tried all trouble shooting steps suggested on the fourm. 

 

I have the Acrobat Pro version. 

1 reply

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
February 11, 2025

[MOVED TO THE ACROBAT DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
B
br_7637Author
Participant
February 16, 2025

??

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 12, 2025

Hello,

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432. Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3DDzyZT.

 

Is it crashing while editing any specific PDF, or is it with all the PDFs? Ensure that you have all the mandatory or optional updates of the operating system installed. If it is specific to a PDF, could you share the file with us? If the app crashes while editing all the PDFs, please collect the logs from the machine and share them with us for further investigation.

 

Thanks,

Anand Sri.

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