Acrobat Crashes on launch modal window with circle

Question

I've been using Acrobat for years, but in the last day or so it's been crashing regularly with a modal window that comes up as shown below. After this window comes up, it will stay there permanently (had it running for over an hour yesterday in case it was updating or something).
It started slowly, at first just editing documents. Now it comes up every time I open Acrobat.
I tried uninstalling Acrobat, rebooting PC, reinstalling it. No difference.
Any ideas?
Windows 11 64-bit

Meenakshi_Negi · Answer

Hi Kris31148144xu6w,

Thank you for reaching out.

Please try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, share the Acrobat and OS versions on the machine.

Did you make any changes recently that might have started this?

Let us know how it goes.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded