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Participant
April 20, 2024
Question

Acrobat crashes on start up

  • April 20, 2024
  • 1 reply
  • 365 views

I am making a new post as every other post trying an answer doesn't help. Acrobat crashes when opening. 
I have uninstalled Acrobat and Creative Cloud and deleted the folders from the C drive and it still will not stay open for more than 36 seconds (we timed it). Not great with computers so any help would be appreciated. 

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1 reply

Abambo
Community Expert
Community Expert
April 20, 2024

Did you run AcroCleaner between uninstall and install? https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

ABAMBO | Hard- and Software Engineer | Photographer