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James35188254icgi
Participant
September 3, 2026
Answered

Acrobat crashes trying to print

  • September 3, 2026
  • 3 replies
  • 30 views

I am running Acrobat desktop version 26.1 on a Windows 11 enterprise Dell laptop.

I created a PDF report from an outside source and when I open the file in Acrobat I get this message: This appears to be a scanned document. Use Scan & OCR to make it searchable and editable. 

The document is not scanned and I don’t need to make it editable or searchable.  When I try to print using the print icon the document stops responding and I have to use the Task Manager to end task. 

Is there a simple way to turn this message/process off as it seems to crash the Acrobat?

Thanks, 

Jim 

 

 

    Correct answer Anand Sri Bhattacharya

    Hello @Jim,


    I hope you are doing well, and thanks for reaching out. Sorry for the trouble you had with the app.


    Could you please share more details about the issue?

    1. Is this Acrobat Pro, Acrobat Standard, or Acrobat Reader, and what is the full build shown under Menu > Help > About Acrobat?

    2. Does Acrobat hang when printing only this PDF, or do other PDFs also cause the same behaviour?

    3. Does the PDF come from a specific application/service, and does Document Properties show anything unusual about the file’s producer/creator?


    Please ensure you have the latest version of Acrobat installed on the machine: 26.002.21869, Planned update, Aug 31, 2026. Check for any pending updates from Menu >Help > Check for updates, install any pending updates, restart the app, and the computer. And try again.


    Please note that you do not need to run OCR to print the PDF. Try printing a different PDF. If other PDFs print normally, save this externally generated PDF to the laptop, not a network or removable drive, using Menu > File > Save As, give it a new name containing only letters and numbers, reopen that copy, and try again. Please check this article for more details: https://adobe.ly/4qW3wN0


    Make sure to update the print drivers and firmware, along with the operating system. Download and install all mandatory and optional updates related to the operating system, printer drivers, and firmware.


    If the Print dialogue opens, try Print as Image. Select Print this file > Advanced > Print as Image > OK > Print. Adobe recommends this when a PDF contains images, fonts, or other content that Acrobat cannot process normally during printing. Output may look slightly less sharp. Check this article for more details: https://adobe.ly/4csSQiT


    I hope this helps, and please try the suggestions. Reach out if you experience any issues or need any assistance.


    Regards,

    Anand Sri.


    3 replies

    James35188254icgiAuthor
    Participant
    September 3, 2026

    Hi Anand, 

    Thanks for your quick response. I did finally get the document to print but I want to answer your questions as well. 

    1. I am running Acrobat Pro
      1. Before the issue resolved, I was able to print a PDF that I created without a problem. The original PDF continued to hang when I attempted to print. 
      2.  The problematic PDF came from an external website where I created a report of data. I couldn’t find any issues in the Document Properties. Here is a screenshot:

      3. I checked Creative Cloud and this is the most up to date version of Acrobat, downloaded today (September 3, 2026). 

      4. I installed/updated all of the printer drivers and was able to print the PDF without Acrobat freezing. 

    Again, thanks for helping me troubleshoot this issue. 

    Best, 
    Jim

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity Manager
    Community Manager
    September 3, 2026

    Thanks, Jim, for all the details. I am glad to know that you were able to print the PDF.

    Please feel free to reach out if you have any questions or need assistance.

    Regards,

    Anand Sri.

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity ManagerCorrect answer
    Community Manager
    September 3, 2026

    Hello @Jim,


    I hope you are doing well, and thanks for reaching out. Sorry for the trouble you had with the app.


    Could you please share more details about the issue?

    1. Is this Acrobat Pro, Acrobat Standard, or Acrobat Reader, and what is the full build shown under Menu > Help > About Acrobat?

    2. Does Acrobat hang when printing only this PDF, or do other PDFs also cause the same behaviour?

    3. Does the PDF come from a specific application/service, and does Document Properties show anything unusual about the file’s producer/creator?


    Please ensure you have the latest version of Acrobat installed on the machine: 26.002.21869, Planned update, Aug 31, 2026. Check for any pending updates from Menu >Help > Check for updates, install any pending updates, restart the app, and the computer. And try again.


    Please note that you do not need to run OCR to print the PDF. Try printing a different PDF. If other PDFs print normally, save this externally generated PDF to the laptop, not a network or removable drive, using Menu > File > Save As, give it a new name containing only letters and numbers, reopen that copy, and try again. Please check this article for more details: https://adobe.ly/4qW3wN0


    Make sure to update the print drivers and firmware, along with the operating system. Download and install all mandatory and optional updates related to the operating system, printer drivers, and firmware.


    If the Print dialogue opens, try Print as Image. Select Print this file > Advanced > Print as Image > OK > Print. Adobe recommends this when a PDF contains images, fonts, or other content that Acrobat cannot process normally during printing. Output may look slightly less sharp. Check this article for more details: https://adobe.ly/4csSQiT


    I hope this helps, and please try the suggestions. Reach out if you experience any issues or need any assistance.


    Regards,

    Anand Sri.


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