Skip to main content
D
Dieter296782539y20
Participating Frequently
March 21, 2024
Question

Acrobat Crashes when checkbox of form is filled - and some workarounds

  • March 21, 2024
  • 1 reply
  • 739 views

March 2024 version of Acrobat on Windows 11.

Similar crashes have been reported in this community, but this one adds an interesting hint to the cause.

  • Make sure that Adobe Reader is not open
  • Open the form by double-clicking
  • Immediately click one of the checkboxes (do not move the form!)
  • Adobe Reader crashes and leaves a message in Windows Event viewer that is not helpful

 

Easy Workarounds - no crash after one of these:

  • Move or resize the Acrobat window before clicking the checkbox
  • Have Acrobat open before double-clicking
  • Open the file from "recently used" list

 

 

 

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    April 1, 2024

    Hi there 
     
    Hope you are doing well and sorry to hear that
     
    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.206XX installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.

     

    Let us know how it goes.

     

    ~Amal

    D
    Dieter296782539y20Author
    Participating Frequently
    April 2, 2024
    • Version is as requested, 2 times uninstalled/reinstalled, no change
    • No change if installed locally or network
    • File has JavaScript to compute sum of fields
    • Was generated from a template modified by itext7, Version 8
    • JavaScript/itext7 different forms show same effect
    • Once "tricked by resize", everything works as requested

     

    Amal.
    Amal.
    Legend
    April 2, 2024

    Hi there

     

    Thanks for sharing your observation. It would be helpful for other users experiencing the same issue.

     

    ~Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices