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September 15, 2026
Question
Acrobat crashes when closing a synced "New Window" view after adding comments in both windows
- September 15, 2026
- 4 replies
- 57 views
I'm running into a repeatable crash in Acrobat and wanted to check if others have seen this or if there's a known fix.
Acrobat Version: 26.2.21901.0
No third-party plugin is installed
Steps to Reproduce:
- Open a small PDF without acroforms in Acrobat.
- Go to Window > New Window to create a second synchronized view of the same document.
- Add a text comment (Add Text Comment) in both windows.
- Close the second window that was created via Window > New Window.
- Acrobat immediately becomes unresponsive and crashes.
Expected behavior: Closing the secondary synced window should just return to the single-window view without affecting the document or the app's stability.
Actual behavior: Acrobat freezes right after the window closes and then crashes entirely.
This happens consistently for me following the exact steps above. I've attached the crash report and repro video in zip file for reference.
Would also appreciate it if Adobe could confirm this is a known issue.
Thanks in advance!
