Skip to main content
rajib_7757
Participating Frequently
September 15, 2026
Question

Acrobat crashes when closing a synced "New Window" view after adding comments in both windows

  • September 15, 2026
  • 4 replies
  • 57 views

I'm running into a repeatable crash in Acrobat and wanted to check if others have seen this or if there's a known fix.

Acrobat Version: 26.2.21901.0

No third-party plugin is installed

Steps to Reproduce:

  1. Open a small PDF without acroforms in Acrobat.
  2. Go to Window > New Window to create a second synchronized view of the same document.
  3. Add a text comment (Add Text Comment) in both windows.
  4. Close the second window that was created via Window > New Window.
  5. Acrobat immediately becomes unresponsive and crashes.

Expected behavior: Closing the secondary synced window should just return to the single-window view without affecting the document or the app's stability.

Actual behavior: Acrobat freezes right after the window closes and then crashes entirely.

This happens consistently for me following the exact steps above. I've attached the crash report and repro video in zip file for reference.

Would also appreciate it if Adobe could confirm this is a known issue.

Thanks in advance!

    4 replies

    Amal Jaiswal
    Community Manager
    Community Manager
    September 15, 2026

    Hi @rajib_7757

    I hope you are doing well, and thank you for such a thorough repro, exact steps, version, crash log, and video are genuinely helpful for tracking this down. We have logged the ticket with the development team to investigate this issue in more detail. We will keep this thread updated as soon as we get more information to share.

    Thanks for your understanding.

    Regards,
    Amal

    rajib_7757
    Participating Frequently
    September 16, 2026

    Thank you very much ​@Amal Jaiswal for taking this on priority. Can we get the ticket information for real time update, or can you give us a timeline so that we can plan our work accordingly.

    Amal Jaiswal
    Community Manager
    Community Manager
    September 16, 2026

    Hi ​@rajib_7757, we do not have any fixed timeline yet on this. The issue is under investigation by our development team. I will keep you posted on the updates as soon as we get any information from the team.
    ~Amal