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Ian39026714c690
Participant
August 6, 2024
Answered

Acrobat Crashes when comparing files

  • August 6, 2024
  • 1 reply
  • 1880 views

Whenever we try to compare files acrobat crashes.  New acrobat closes without error, old acrobat brings up the error report dialog box (which I have filled in).  I have tried this with multiple files and even with two very basic three line files.

 

Version number is 2024.002.20991 (64 Bit), and I am using Windows 10 Business 10.0.19045 Build 19045.

 

Any help you can give would be great.

This topic has been closed for replies.
Correct answer Ian39026714c690

Crashing seems to be caused by an add-in that we have installed.  Once this is uninstalled another error occurs.  This one reads:

'Acrobat could not create the report document!'

1 reply

I
Ian39026714c690AuthorCorrect answer
Participant
August 12, 2024

Crashing seems to be caused by an add-in that we have installed.  Once this is uninstalled another error occurs.  This one reads:

'Acrobat could not create the report document!'

    I
    Ian39026714c690Author
    Participant
    August 12, 2024

    Repaired installation and all works now.

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