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Participant
January 10, 2025
Question

Acrobat crashes when filenames exceed 256 characters

  • January 10, 2025
  • 2 replies
  • 749 views

I had the issue of Adobe constantly crashing only after opening files a second time following a reinstall. None of the troubleshooting methods worked. I finally contacted support and discovered that the files opened fine when saved to the downloads folder or the desktop. The customer service person then suggested that the problem was due to my exceeding a file location character limit of 256 characters. It seemed logical since the files opened fine when saved to the desktop or the downloads folder. However, I manually counted the characters leading to where my files were stored, and it came nowhere close to 256.

 

Now I'm wondering if it has to do with the fact that these files are stored on my iCloud drive. Perhaps that adds significantly to the character count in some way. In any case, it is frustrating to change my organizing system to one that requires that I save PDFs to my desktop to open them. I'm anticipating an administrative nightmare as a result. While this technically works, and the customer service person considered the problem resolved, there's got to be a better way than this. 

2 replies

Participating Frequently
January 22, 2025

Hi Harper

When saving files to your iCloud drive, I would recommend that you stick to the following file naming convention:

  1. Use a distinctive, human-readable name that describes the content.
  2. Keep file names short but descriptive (<25 characters).
  3. Avoid special characters or spaces, except for underscores and dashes.
  4. When using dates in your file name use the ISO 8601 format (YYYYMMDD or YYYY-MM-DD) with no forward or back slashes.

 

Once renamed, it would be appreciated if you'd let me know if Acrobat still crashes when opening files from you iCloud drive.

 

Regards

 

Ken

 

jane-e
Community Expert
Community Expert
January 21, 2025
quote

I manually counted the characters leading to where my files were stored, and it came nowhere close to 256.

By @Harper Horan

 

When you counted the characters, did you start with C:\ and include every folder and backslash? (You didn't say.)

 

Also, try saving with a very short name and see if you can save in your preferred location.

 

Jane