Acrobat crashes when opened

Question

Hi

Recently I´m having trouble with Acrobat.

When I open it – it seems to open a window which shuts down before I can read what it says.
After that the program freezes and shuts down quickly.

On the upper right corner it says “Log in” – but I can´t click it – and I am already logged into Creative Cloud and the other apps I´m using.

I´m on a Windows 11 pc with 64 GB RAM and a 13th Gen Intel ® Core™ i9-13900K 3.00GHz processor.

I have rebooted the pc, - uninstalled Acrobat, rebooted again, installed acrobat, rebooted again – and it still does exactly the same.

I hope there´s a fix for this?

All the best
Jesper Juul Christophersen

Amal. · Accepted Answer

Hi there

Thanks for sharing the screenshot of the error message.

To fix Adobe Acrobat Error Code 205 "An error has occurred" on Windows, first try signing out and back into your Adobe account, then repair your Acrobat installation via your computer's Control Panel's Programs and Features.

If the error persists, ensure that you have a stable internet connection and that no network firewalls are blocking Adobe servers.

If it still doesn't work, try creating a new test user profile with full admin rights in Win and using the application there.

Let us know how it goes.

~Amal

Amal. · Answer

Hi there,

Hope you are doing well and thank you for reaching out and sharing the details.

We Sorry to hear that Acrobat is crashing on launch. Since you’ve already tried reinstalling the application and rebooting with no luck, please try the steps shared in the help pages listed below and see if that works for you:

- https://adobe.ly/4nduWuP

- https://adobe.ly/4n4X1UN

Let us know if you experience any trouble and need more help.

~Amal

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