Acrobat crashes when opening a file

Hi there

I'm sorry to hear about the trouble you're having with Adobe Acrobat crashing when opening PDFs.

Here are some steps you can follow to troubleshoot and fix the problem:

1. Update Adobe Acrobat

- Ensure you are using the latest version of the application:

- Open Adobe Acrobat.
- Go to Help > Check for Updates.
- If an update is available, install it and restart the application.

2. Repair Installation (Win Only)

- Sometimes, repairing the installation can resolve underlying issues:

- Open Adobe Acrobat.
- Go to Help > Repair Installation.
- Follow the on-screen instructions and restart your computer.

3. Check for Conflicting Software

- Security software or outdated plugins can cause crashes. Try temporarily disabling antivirus software or checking for other applications that might conflict with Acrobat.

4. Reset Preferences

- Corrupt preferences can lead to crashes. Reset Acrobat's preferences as described here (https://adobe.ly/3BLozwA)

5. Disable Protected Mode (Testing only)

- Try disabling Protected Mode to see if it resolves the issue:

- Open Adobe Acrobat.
- Go to Edit > Preferences > Security (Enhanced).
- Uncheck Enable Protected Mode at startup.
- Turn off the Protected mode

- Click OK and restart Acrobat.
Note: Please turn on the security after testing to avoid any security risk.

If none of these steps resolve the issue, please provide more details:

- Your operating system (e.g., Windows 11, macOS ).
- The Acrobat version you’re using.
- Whether the issue occurs with all PDFs or specific ones.