Acrobat crashes when printing. Windows 10. New as of 11/09/2021

Question

Adobe Acrobat reader crashes when printing.

This is new today. It crashes on the same pdf file I printed yesterday (not pdf file related).

The same file(s) can be printed on another machine to the same printer.

It cashes the moment one clicks the printer icon or selects print. The print dialog never displays.

There may have been an update overnight. The windows update does not show an overnight update but acrobat could have updated.

I ran the 'repair' tool, same problem.

I reinstalled arcobat reader, same problem.

Printing in other applications seems fine (Word , Excel)

Other features of Acrobat work fine.

Is there a crash log?

Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 21.7.20099.454979
Creation Date: 2021/10/05

OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19043

Thanks for any insights provided!

defaultqlf5uciqc0t9 · Accepted Answer

I fixed the problem by installing Sumatra pdf viewer. [promotional link removed by moderator]

J E L · Answer

@defaultqlf5uciqc0t9 If the PDF can print normally on another computer system, you might try uninstalling and reinstalling Acrobat DC on your computer to see if that fixes the problem. Also, you first mention the crash is happening with Acrobat Reader, which is a different app. Which one are you having trouble with?

How to uninstall and reinstall Acrobat (adobe.com)

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