Question
Acrobat crashes while trying to open an invoice in PDF
I keep getting this message when I try to open a simple invoice PDF created by me (and one that I used to constantly edit with Acrobat). It only seems to crash with this file, but it is not corrupted. Should I uninstall and re-install Acrobat??
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: AdobeAcrobat [7746]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 24.004.20272 (24.004.20272)
Code Type: X86-64 (Native)
Parent Process: Exited process [7726]
User ID: 501
Date/Time: 2024-11-29 20:37:23.4093 +0100
OS Version: macOS 15.1 (24B83)
Report Version: 12
Bridge OS Version: 9.1 (22P1072)
Anonymous UUID: C3671E66-33A6-5322-2C7D-2C370D66CEA4
Sleep/Wake UUID: 90C6D41C-0F26-41F1-B704-9FC98E869D4B
Time Awake Since Boot: 29000 seconds
Time Since Wake: 3020 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: AdobeAcrobat [7746]
Application Specific Information:
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x7ff8075d9b52 __pthread_kill + 10
1 libsystem_pthread.dylib 0x7ff807613f85 pthread_kill + 262
2 libsystem_c.dylib 0x7ff807534b19 abort + 126
3 libc++abi.dylib 0x7ff8075cb163 abort_message + 258
4 libc++abi.dylib 0x7ff8075bc0b4 demangling_terminate_handler() + 240
5 libobjc.A.dylib 0x7ff807259d69 _objc_terminate() + 104
6 libc++abi.dylib 0x7ff8075ca53b std::__terminate(void (*)()) + 6
7 libc++abi.dylib 0x7ff8075cd3b4 __cxa_rethrow + 100
8 Acrobat 0x11675dce0 0x116752000 + 48352
9 Acrobat 0x11675c5c2 RunAcrobat + 837
10 AdobeAcrobat 0x10dec53d4 main + 635
11 dyld 0x7ff8072862cd start + 1805
Thread 1:
0 libsystem_pthread.dylib 0x7ff80760fbcc start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x7ff80760fbcc start_wqthread + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007ff7b203d2f8 rdx: 0x0000000000000000
rdi: 0x0000000000000103 rsi: 0x0000000000000006 rbp: 0x00007ff7b203d320 rsp: 0x00007ff7b203d2f8
r8: 0x00007ff7b203d1c0 r9: 0xffffffffffffffff r10: 0x0000000000000000 r11: 0x0000000000000246
r12: 0x00007ff84a511a00 r13: 0x0000003000000008 r14: 0x0000000000000103 r15: 0x0000000000000016
rip: 0x00007ff8075d9b52 rfl: 0x0000000000000246 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x10dec2000 - 0x10dec5fff com.adobe.Acrobat.Pro (24.004.20272) <d7e15adc-93e7-3ec8-83c1-06b6597be83d> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
0x116752000 - 0x11a40dfff com.adobe.Acrobat.framework (24.004.20272) <a9e0da76-29b3-3b4a-90ad-1aa5f745bb11> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x10dfba000 - 0x10dfd5fff com.adobe.BIBUtils (AdobeBIBUtils 4.0.0) <22e6c393-db13-3467-8f1d-f45fa75d9eee> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x10df5d000 - 0x10df8cfff com.adobe.ARE (4.0.0) <0289e28f-aeaf-339d-bfa4-da8bb4d69475> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x10e122000 - 0x10e179fff FileInfo (*) <6bf4f8dd-3846-3adb-a198-7eff0f40fefd> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x10e08d000 - 0x10e0b4fff com.adobe.AXE8SharedExpat (6.0.52225) <c05fd9dc-04d1-3e19-a3d9-63467631c1af> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
0x10e39f000 - 0x10e472fff com.adobe.PDFPort (4.0.0) <af94ab10-86c4-39a7-9d29-842cbddf5530> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x10ea0a000 - 0x10eb3dfff com.adobe.AdobeXMPCore (Adobe XMP Core 9.1 -c 1) <96060398-0049-3972-b969-e3ae8e0213cd> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x10e1c2000 - 0x10e2e9fff com.adobe.ICUUnicode (71.1.0) <1fd4cc2f-4e7e-378d-b9fc-6f5d1b7233a2> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUUnicode.framework/Versions/71.1/ICUUnicode
0x1127b4000 - 0x1144e7fff com.adobe.ICUData (71.1.0) <718533e8-3669-397e-8ba7-a1bc050c990e> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUData.framework/Versions/71.1/ICUData
0x10e650000 - 0x10e727fff com.adobe.JP2K (4.0.54782) <7071d5bc-26f6-33d4-b319-64d6f666568b> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x10e744000 - 0x10e7f7fff com.adobe.AcroSQLite (AcroSQLite) <5a322f1b-b7db-34e2-94b1-161548ba834a> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x10e493000 - 0x10e5b2fff com.adobe.ACE (6.0.1) <b907ae36-7600-3b0c-9afd-a36678ff7dbf> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x10f6c5000 - 0x10fb54fff com.adobe.AGM (7.1.8) <39279b85-6842-3486-ad16-c90b3db48f84> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x10e037000 - 0x10e04efff com.adobe.BIB (4.0.0) <8dd3ebf7-b8aa-3b89-9c2a-de71644786df> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x10fbfd000 - 0x10ff30fff com.adobe.CoolType (AdobeCoolType 9.1.0.55500) <0f763643-8c84-35e2-b533-26efea2369e6> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x10ff85000 - 0x11049cfff com.adobe.AIDE (5.7.53286) <59daaa35-693d-39e1-8162-9d9d6ef99930> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE
0x10e949000 - 0x10e9b8fff libssl.3.dylib (*) <b89421ae-462f-3988-a0b8-7c038974b6d8> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/OpenSSLLibs/libssl.3.dylib
0x11052d000 - 0x1107f0fff libcrypto.3.dylib (*) <9fdfda57-e4e4-3624-b3d9-47e515712bec> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/OpenSSLLibs/libcrypto.3.dylib
0x11090d000 - 0x111940fff com.adobe.acroML.framework (8.0.1) <6e8e09d7-38f0-3bd4-808a-ab6829da8db7> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/acroML.framework/Versions/A/acroML
0x11c4a3000 - 0x11cbf6fff com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP) <29aa2bac-dfc2-37d6-8973-65fbb56b8991> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x10e002000 - 0x10e005fff com.adobe.boost-system.framework (8.0.0) <a57f87d4-3905-3efd-b56a-721707272fe5> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x10e05f000 - 0x10e06efff com.adobe.boost-filesystem.framework (8.0.0) <d3069a27-87be-3d53-bf4c-c2f8a4d26bc4> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesystem
0x10e5cf000 - 0x10e5f6fff com.adobe.boost-regex.framework (8.0.0) <664af1b1-5204-3cfd-b5d4-304552221510> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x10e00e000 - 0x10e015fff com.adobe.boost-threads.framework (8.0.0) <570353e8-e234-30de-9a27-36afe13a0791> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x10ef5d000 - 0x10f044fff com.adobe.ICUConverter (71.1.0) <7e97a728-30f9-317b-a0b7-acf13dc045e7> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUConverter.framework/Versions/71.1/ICUConverter
0x7ff8075d2000 - 0x7ff80760dfff libsystem_kernel.dylib (*) <1b806694-216b-3869-9a82-0094a1ad6ba0> /usr/lib/system/libsystem_kernel.dylib
0x7ff80760e000 - 0x7ff807619fff libsystem_pthread.dylib (*) <ba536cd2-1b67-33bb-ab33-73949260c730> /usr/lib/system/libsystem_pthread.dylib
0x7ff8074b4000 - 0x7ff80753cff7 libsystem_c.dylib (*) <f1ddf520-c61e-33b8-9512-c3305004e4df> /usr/lib/system/libsystem_c.dylib
0x7ff8075ba000 - 0x7ff8075d1fff libc++abi.dylib (*) <32fc68fa-2a21-350b-a640-33b24b821b79> /usr/lib/libc++abi.dylib
0x7ff80723d000 - 0x7ff80727ffcb libobjc.A.dylib (*) <f7123ef7-b1a2-3e2b-b099-2304d7620f6d> /usr/lib/libobjc.A.dylib
0x7ff807280000 - 0x7ff80730c347 dyld (*) <4d52bd1e-6a0e-31db-b564-9e2029fdcd6f> /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=889.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=889.0M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
Kernel Alloc Once 8K 1
MALLOC 876.2M 35
MALLOC guard page 24K 6
STACK GUARD 56.0M 3
Stack 9232K 3
__CTF 824 1
__DATA 25.9M 660
__DATA_CONST 74.9M 675
__DATA_DIRTY 1736K 237
__FONT_DATA 2352 1
__LINKEDIT 201.5M 28
__OBJC_RO 76.3M 1
__OBJC_RW 2355K 2
__TEXT 905.8M 690
__TPRO_CONST 272K 2
mapped file 31.4M 3
owned unmapped memory 24K 1
shared memory 108K 11
=========== ======= =======
TOTAL 2.2G 2361
-----------
Full Report
-----------
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{
"uptime" : 29000,
"procRole" : "Unspecified",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro15,1",
"coalitionID" : 4514,
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"releaseType" : "User"
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"captureTime" : "2024-11-29 20:37:23.4093 +0100",
"codeSigningMonitor" : 0,
"incident" : "01851FAF-F888-498E-93B6-81E0CBF8AF34",
"pid" : 7746,
"cpuType" : "X86-64",
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"bug_type" : "309",
"procLaunch" : "2024-11-29 20:37:22.9891 +0100",
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"procName" : "AdobeAcrobat",
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"bundleInfo" : {"CFBundleShortVersionString":"24.004.20272","CFBundleVersion":"24.004.20272","CFBundleIdentifier":"com.adobe.Acrobat.Pro"},
"storeInfo" : {"deviceIdentifierForVendor":"7791C21C-FCC9-5F0C-B883-C5006DC00822","thirdParty":true},
"parentProc" : "Exited process",
"parentPid" : 7726,
"coalitionName" : "com.adobe.Acrobat.Pro",
"crashReporterKey" : "C3671E66-33A6-5322-2C7D-2C370D66CEA4",
"responsiblePid" : 7726,
"codeSigningID" : "com.adobe.Acrobat.Pro",
"codeSigningTeamID" : "JQ525L2MZD",
"codeSigningFlags" : 570490881,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 4294967295,
"bootSessionUUID" : "CA43B79E-05CC-4CB1-99C9-EC8997C4DF7B",
"wakeTime" : 3020,
"bridgeVersion" : {"build":"22P1072","train":"9.1"},
"sleepWakeUUID" : "90C6D41C-0F26-41F1-B704-9FC98E869D4B",
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"flags":0,"code":6,"namespace":"SIGNAL","indicator":"Abort trap: 6","byProc":"AdobeAcrobat","byPid":7746},
"asi" : {"libsystem_c.dylib":["abort() called"]},
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"faultingThread" : 0,
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