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ehv41066920
Participant
December 19, 2018
Question

Acrobat crashes windows can not find acrodist

  • December 19, 2018
  • 1 reply
  • 2687 views

Since the last update, acrobat crashes 10 seconds after opening. This happens when I open a pdf but also when I open the application itself.

At this website I found the solution quide: Resolve acrobat DC crashes on windows. I have win 10. I tried the first 3 solutions but it didn't help. Solution four says: launch distiller DC and check if acrobat DC is activated. But when I open the run command window and type acrodist (as I should according to the quide) Windows says: can not find acrodist.

What can I do know? Before the update everything worked fine.

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
December 19, 2018

Hi Ehv,

Sorry for the trouble caused.

Try once to recreate the application preferences.

Take help of the steps mentioned here How to reset Acrobat Preference settings to default. 

Check if that helps.

Could you please confirm the current version of the application?

Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

Please collect the crash log and it with us. Take help of this tool Download Acrobat and Reader Process Monitor Tool - Adobe Labs

We will be waiting for your response.

Regards,

Meenakshi

E
ehv41066920Author
Participant
December 20, 2018

Hi Meenakshi

Thank you for your reply.

I tried to start with step 1: how to reset to default. But there are 2 problems: 1: in the folder you describe is no folder preferences.

I will show you the printscreen below: I get there by: C: users/ My name/ AppData/ Roaming/ Adobe/ Acrobat.

Then I see both version 11 and DC. See below. When I choose DC (latest version) I get the print screen where, according to your mail there should folder called preferences but there is none. See other printscreen. What do I do now?

The other problem is: should there still be version 11 in Appdata? Is that how it should be?

Kind regards

Esther Verhagen

Van: meenakshin83966505

Verzonden: woensdag 19 december 2018 19:38

Aan: EH Verhagen

Onderwerp: Acrobat crashes windows can not find acrodist

Acrobat crashes windows can not find acrodist

created by meenakshin83966505 <https://forums.adobe.com/people/meenakshin83966505> in Acrobat General Troubleshooting - View the full discussion <https://forums.adobe.com/message/10824338#10824338>

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