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ianpaull
Participant
June 28, 2024
Answered

Acrobat Crashing 28th June 2024

  • June 28, 2024
  • 2 replies
  • 1222 views

Hi Guys, So I seem to have issues with Acrobat DC crashing. It was fine this morning, now it won't open. I have uninstalled and reinstalled and rebooted several times on the mac and via creative cloud and no joy. Any ideas? Mac OSX Ventura 13.6.7 

Correct answer ianpaull

SOLVED: used the cleaner tool. Ignore what it says about uninstalling first. If you uninstall it won't recognise the program and doesn't work! Instructions and download are here 

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

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2 replies

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stunning_connoisseur0595
Participant
February 10, 2025

Hey! That sounds frustrating. Have you tried clearing the preferences folder for Acrobat? Sometimes that helps with crashes. You can also check for any macOS updates, just in case something's out of sync.

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ianpaullAuthorCorrect answer
Participant
July 1, 2024

SOLVED: used the cleaner tool. Ignore what it says about uninstalling first. If you uninstall it won't recognise the program and doesn't work! Instructions and download are here 

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

...

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peter_0474
Participant
February 10, 2025

If Adobe Acrobat is crashing as of 28th June 2024, it may be due to recent updates, compatibility issues, or corrupted files. Check  Ensure you’re running the latest version by going to Help > Check for Updates. You can also try repairing the installation via Help > Repair Installation or resetting preferences. For persistent issues, consult Adobe's support or forums for specific solutions related to this date.

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