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Participant
July 2, 2022
Question

Acrobat Crashing / Google Drive Sync Issue

  • July 2, 2022
  • 1 reply
  • 3043 views

I am having two issues that may be related.  I am on a Mac, current OS and Acrobat DC Pro up to date as well.  I am having frequent app crashes.  Also, some files will not sync through google drive for desktop.  The simply try to sync but they never finish.  If I open some files (and I do not edit or save them, only view) causes my mac to see the file as being modified, and a sync starts that wont finish.  I suspect it has something to do with my fonts - I say this becuase I get errors about some fonts not being available (even thought they are in my font book).  Its becoming a problem for using acrobat, but also for syncing my files.  Has anyone seen this, any ideas on how to fix.  Having been using these tools for a long time, this is new.  And coincided with intalling some fonts in my font book.   Thanks.

1 reply

Nancy OShea
Community Expert
Community Expert
July 2, 2022

[Moderator moved from Using the Community (forums) to Acrobat Pro DC.]

 

Which operating system?  macOS Catalina, Big Sur or Monterey?


Are you attempting to open a PDF directly from Google Drive?  Or are you downloading & saving the PDF to your hard drive first?

 

Nancy O'Shea— Product User & Community Expert
Participant
July 2, 2022

Monterey 12.3.1  Opening pdf from desktop.  Upon opening there is no immediate issue.  But some files automatically act if they are saved (modified) when they are not.

Meenakshi_Negi
Legend
July 5, 2022

Hi Jerry,

 

Thank you for reaching out.

 

As the application is crashing, please ensure that you are using the latest version of the application. You may check the latest updated version available on the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

If the above steps don't help, remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the Mac and reinstall the application from the following page: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html

 

You have mentioned that when you open the PDF from Google Drive to view it, it shows as modified. 

Would it be possible for you to share the screen recording showing the same? 

Share the Acrobat version currently in use.

 

Thanks,

Meenakshi