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Participant
October 18, 2023
Question

Acrobat Creative Cloud Installation ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.

  • October 18, 2023
  • 1 reply
  • 1904 views

Is there any that can help solve my issue that has been drivning me crazy for the last 3 days.

 

I'm trying to install Acrobat on my Windows 11 laptop (64 bit Home version) through Creative Cloud but everytime I try I get the following error:

 

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

 

I've searched through similar problems and cannot find a solution that works:

 

  • Searched for & deleted any Acrobat folders in Program File prior to installation - No luck

 

  • Stopping Print Spooler - No luck

 

  • Installed Acrobat Reader and tried to upgrade via this method (I am a Creative Cloud subscriber) - Fails at 90%

 

Anything else is beyond my knowledge of Windows and I need to get this up and running somehow.

Beyond frustrated that this is so complicated.

 

Thanks for any advice

This topic has been closed for replies.

1 reply

Amal.
Legend
February 21, 2024

Hi there

 

Hope youa re doing well and sorry for the delayed response.

 

If you are still experiencing this issue, please check the correct answer marked in the similar discussion https://adobe.ly/3UMHcHs and see if that works.

 

~Amal