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S
Smallbusinessneeds
Participant
May 1, 2020
Question

Acrobat customer service sent me here

  • May 1, 2020
  • 4 replies
  • 1208 views

Acrobat,

 

Hello my name is Caleb and I recently subscribed to your premium acrobat reader to edit text on a document sent to me for my business. I was unable to edit the text appearance, size, or location. I also wanted to add text, but it was placed over the previous text obscuring it. I immediately exited and cancelled the subscription, but am unable to figure out the refund process. Please refund my business card, not my personal credit card. 

 

Thank you,

Caleb

This topic has been closed for replies.

4 replies

S
SmallbusinessneedsAuthor
Participant
May 9, 2020

  1. In the end I was given this email address (help*specialists*adobe@yahoo.com) [without asterisks ]and they asked for my email address and password and that's when I decided not to use Adobe if I can help it. My $10 mistake of buying an unuseful premium product led me to nonexistent customer service directing me to a FORUM where I ...posted content building Adobe's web presence trying to solve my problem on my own... ultimately what? Almost being scammed into getting my account abused by a stranger online? Tough lessons here for small business owner

try67
Community Expert
try67Community Expert
Community Expert
May 9, 2020

That is of course a scammer, not official Adobe support.

See: Avoid Phishing: 3 easy ways to identify Adobe Staff

Please let us know what account they contacted you from, so we can ban them.

    S
    SmallbusinessneedsAuthor
    Participant
    May 1, 2020

    Thanks for the heads up Try67,

    I was contacted by customer service and given the correct email address to use, and we are resolving the issue now. 

     

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 1, 2020

    We can't help you with such issues. Only Adobe Customer Service can. They should not have sent you here.

    Contact them again and demand a solution.

    S
    SmallbusinessneedsAuthor
    Participant
    May 1, 2020

    Hello? Anyone there?

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