Acrobat DC 19.008.20081 non-responsive
I am on the latest version of Acrobat DC (19.008.20081). The application hangs (becomes non responsive) after I open a PDF and scroll a few pages. I have tried multiple files.
Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2016 32-bit
Available Physical Memory: 4194303 KB
Available Virtual Memory: 3929412 KB
BIOS Version: LENOVO - 1320
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)
Creation Date: 2018/04/11
Creation Time: 6:35:01 PM
Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 1
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: Intel(R) HD Graphics 620
Version: 23.20.16.5018
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 19.8.20081.308281
Creation Date: 2018/11/06
Creation Time: 2:02:24 PM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics 620
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.17134
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 142 Stepping 9 GenuineIntel ~2904 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: DESKTOP---
Temporary Directory: C:\Users\--\AppData\Local\Temp\
Time Zone: Eastern Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: --
Windows Detail:
Tablet PC: Yes
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS
