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michaeld15084896
Participant
May 4, 2017
Question

Acrobat DC / Adobe ID - Message no connection to the internet

  • May 4, 2017
  • 2 replies
  • 657 views

I installed the full version of Acrobat DC.

I can not connet to my Adobe ID account with this installation.

Get the message no connection to the internet...

When I work with Acrobat Reader DC everything is working fine.

During the installation of Acrobat DC I also got the message - no connetion to the internet. Download the Installation file on an USB Stick on an other PC

Can someone help me out?

Thanks

Michael

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 4, 2017

you have a subscription or you have a perpetual license?

can you confirm that you can connect to the secure adobe servers*?

* for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

michaeld15084896Author
Participant
May 4, 2017

I have a perpetual license (Acrobat Pro DC 2015) which I have activated already with help of the "unconnected" process

I have full conncetion and to the internet with all my other application on the PC can connect to the secure adobe servers

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