Acrobat DC and Pitstop tools aren’t working in Catalina

Hello. I just updated to Catalina yesterday and spent the last 10 or so hours trying to figure out how I get the PitStop tools in Acrobat DC. I've searched everywhere I can think of and many of the answers are NOT working for me.  I have updated all my apps (Acrobat DC (from Acrobat Pro), InDesign, Photoshop and Illustrator. I need the PitStop tools to do my job and have had zero luck with everything I've tried. I'm frustrated and discouraged since I have a license for PitStop yet they can't/won't help me without purchasing a subscription to their support services. Im not an IT guru by any means, so if someone out there has a step-by-step solution, I'm all ears. Thanks in advance.