Acrobat DC Closes After Combining Multiple Word Files

Forum|Forum|4 years ago
July 3, 2021
1 reply
664 views

I usually select hundreds (515 this time to be more precise) of MS Word files and just right click to combine them to a single PDF, which takes hours sometimes. But now, right after the PDF has been created Acrobat closes and I lose a job that took a couple of hours. I can see the PDF being created, but before I have the chance to save it, it closes. I have no ideia what to do and this is stoping me from doing some important tasks at my work. Could anybody help me? Thanks

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ls_rbls

Community Expert

When using the combine files tool, select fewer files.

Based on prior guidance that I've followed in these support forums, you may able to work around that if you process the files in smaller groups, like 60 at a time for example.

See if processing a smaller chunk of MS Word documents poduce the same issue or not.

A

alexduartemusicoAuthor

Participant

Thank you for your answer. It actually works when I do it with a smaller number of MS Word files. But the thing is that by doing it this way, it messes up the markers standard that the company requires me. It also takes way longer to do the job. I've always done it this way, for years. Sunddenly this problem started, then I thought it could be something fixable.

ls_rbls

Community Expert

Interesting, can you confirm then if you noticed this problem after after a recent update to Acrobat, MS Office or operating system?

That said, can you tell if (in the case of MS Windows) if the operating system is managing or assigning priorities to printers instead of having Acrobat PDF Converter as the default prining device? Ir woukd this make aby difference at all?

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