Acrobat DC Constantly Crashes

I recently installed the latest update and now Acrobat DC Pro crashes every single time I open it. I have uninstalled and reinstalled via cc. When I uninstall and restart, acrobat is magically reinstalled and not working. So frustrating. Does anyone have a solution for this? Acrobat has been a significant part of my workflow. Any recommendations for an alternative to this?

I am shocked. I've been using the DC Reader for a while now and it has been fine. I am on a Mac currently running 10.11.1. Ordered a copy of Pro and just installed it a couple hours ago. It constantly crashes. I am appalled. It never even occurred to me to look at any forums to see if a program as well known as Acrobat Pro would have any issues. Now I go looking for what I was hoping was a quick fix and see that Adobe has been dealing with this issue at least since the spring. Why is this product still on the market with people buying it if it is not working as advertised?

Now I have to make a trip back to Best Buy to return it. I cannot envision wasting as much time as it seems has been by so many people trying to solve this problem for months and still not having a working solution.

A.

I had the same problem. Trial version of DC worked fine. But once I'd subscribed through CC, it kept crashing (no error messages) about 10secs after opening.

I tried uninstalling and reinstalling, over my office network, several times to no avail. I did the same from home (over my home WiFi) and wonder of wonders, the reinstalled DC now works fine : )

I'm no expert but I'm guessing that the issue had something to do with installing through my office firewall?

Hello I'm having the same issues with a client of mine Adobe DC Reader is crashing constantly at least twice a day. Done a Installation repair and went into the Window logs and found the information.

Task Category: (100)

Description:

Faulting application name: AcroRd32.exe, version: 15.9.20069.28170, time stamp: 0x560c3b1b

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000

Faulting process id: 0x1294

Faulting application start time: 0x01d11b2fc0ed50fa

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: unknown

Report Id: 4bcd32d8-8725-11e5-8286-c0335e0fa9de

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

  </System>

  <EventData>

  </EventData>

</Event>

Hello,

I'm the IT Director for an office running seven Macs. They all run the latest version of Adobe Acrobat Reader DC (current as of November 06, 2015). Additionally, one of them runs Adobe Acrobat Pro DC. My Acrobat programs are crashing along the same ways as everyone else's in this thread. I've narrowed the problem down a bit. If the PDF is mostly/entirely comprised of images (instead of selectable text), Adobe Acrobat Reader DC crashes as soon as I try to open the PDF. By going to Preferences -> Page Display and disabling "Show large images", I can get Acrobat to open up the PDF files without crashing... but the PDF's appear blank since Acrobat isn't loading the images. I can open the same PDF files in Apple's Preview app and in Adobe Reader XI with no trouble, so I'm keeping my office on the Acrobat Reader XI platform until Adobe can sort this out.

All the best,

Ian

I am also having "Constant" problems with Adobe DC crashing with my Windows 10!  It is killing my workflow!  Are there any solutions? If not, when will this be resolved because I'm going to be looking for alternatives very soon like Microsofts reader, thanks.

Steve

Hi all,

We released an Acrobat patch yesterday that includes several stability fixes including fixes for some of the crashers mentioned in this thread. Request you to please update to the latest version by going to Help > Check for Updates in your application.

Release notes for the update: 15.009.20069 Planned Update, October 13, 2015 — Acrobat and Adobe Reader Release Notes

Please try out the new version and let us know if you run into any issues.

Thanks,

-ashu

We have been experiencing the same thing for the last couple of months.  We are running Creative Cloud on W series Thinkpads with Windows 7, lots of RAM and discrete graphics.  Acrobat DC crashes many times per day.  Sometimes when you open or close a PDF (even tiny ones under 100 kb) and sometimes when I was just moving a PDF from folder to folder without even opening it.  This happens to everyone in our workgroup.  One of our designers couldn't even restart Acrobat, and had to google instructions to clear out cache and other things to even get it to run.

We are paying way too much per month for an application that seems to get worse and worse with each "upgrade".  If we're going to keep paying by the month by the desk, it just needs to work and stop wasting our time.

I too have the same issue with Acrobat DC - I also find InDesign 2015 unstable at times. In my history of using Acrobat Pro and InDesign from their inception I never recall them being unstable software.

These softwares waste a lot of production time in my day. In addition to constant updates from Adobe this is getting to be more of a tech job than a design agency and we are all paying dearly for this software.

Please make it productive, non-crashing without updates every few days

Is there seriously nothing done about this yet? To say it's a PITA is an understatement. Get it fixed already Adobe!