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November 8, 2017
Answered

Acrobat DC Constantly Crashing on Mac

  • November 8, 2017
  • 1 reply
  • 513 views

I am extremely frustrated with Adobe and in particular Acrobat DC.  It is crashing every 5mins!!!  Here is the error log;

Date/Time:       2017-11-08 15:03:54 -0400

OS Version:      Mac OS X 10.12.6 (Build 16G29)

Architecture:    x86_64h

Report Version:  25

Data Source:     Stackshots

Command:         AdobeAcrobat

Path:            /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Version:         17.012.20098 (17.012.20098)

Parent:          launchd [1]

PID:             51012

Event:           hang

Duration:        2.90s (process was unresponsive for 16 seconds before sampling)

Steps:           29 (100ms sampling interval)

Hardware model:  MacBookPro11,3

Active cpus:     8

Fan speed:       6157 rpm

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Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

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[truncated a few thousand lines-kg]

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Correct answer kglad

hi,

i edited your message because your error log was too long and poorly formatted (no doubt because this forum mangled your post).

anyway, to solve the problem, reset your preferences -   https://forums.adobe.com/thread/1595848?start=0&tstart=0

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 9, 2017

hi,

i edited your message because your error log was too long and poorly formatted (no doubt because this forum mangled your post).

anyway, to solve the problem, reset your preferences -   https://forums.adobe.com/thread/1595848?start=0&tstart=0