Open the doc, try to copy some text, crash. Every time.
And the text never makes it to the clipboard.
Been going on for a week now.
How do I fix this, or get hold of a human at Adobe who can help?
Thanks.
--Steve
I worked for three hours with the Adobe tech last Friday night uninstalling the Adobe Acrobat 2019 (which meant having them go in and removing older forms of acrobat X and 9 and all the rest I've accumulated over the years), cleaning out preferences, and then using the Adobe Cleaner to remove every extension. Then we logged in under a new user name and reinstalled Adobe to find it crashed there on a clean system. Then we reinstalled it (after logging in again) and then found it still crashed when opening preferences or reducing a file. I don't know if you're a Mac person, some are experiencing this problem with PCs.
The phone call was polite, the service efficient, and their rep said the case was being taken up to a superior. On Monday I received this note from Adobe.
We Discussed this issue with Apple, and they have acknowledged that issue is at their end and they have a fix ready for this.
Fix will be available as part of their upcoming update (10.14.2).
If you're a Mac user I hope you'll find this as good news. If a PC person, then it's of no value at all. Let me say that I'm gratified to get some sort of answer back, this is not always the case.
The thing is, after I upgraded to Mojave OS everything still worked fine. Sure opening the suite could be a little slow, but everything worked. However, after I upgraded to 2019 Acrobat is when I ran into trouble. Then when they tried to reinstall 2018 (the previous Acrobat), it crashed as well.
Now if I were employed in an agency, and we were simply an employee, I might only be annoyed by this, but as a business owner this problem requires me to look for alternates, options, and work-arounds. And that IT work (which I admit I stink at) eats into my billable time. Frankly, troubleshooting is not something we can afford. People just expect the Suite to work and every program to work together. We are waiting for the upgrade to 10.14.12 and are hoping that Adobe is right. I understand your frustration. However, before you cancel take a look at the other alternatives out there and see if the update makes it right. Even if the Adobe problem is fixed, we have learned a lesson to never again be tied to one process or system and expect it to be 100% reliable. Trust we've learned, is for suckers.
tom
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