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PeteSL
Participant
August 5, 2019
Answered

Acrobat DC Crash With OCR (Solved)

  • August 5, 2019
  • 8 replies
  • 10748 views

I filed a bug (which I cannot find how to access now) recently that Acrobat DC was crashing anytime OCR was invoked (scan or "Edit" selected on a scanned image).  I have found the solution in my case:

Recently purchased an HP all-in-one and installed its software.  Part of that installation installed their I.R.I.S OCR software.  Unfortunately, when Acrobat DC instantiated OCR on a PDF that had been scanned (image only, no text) either during the scan or selecting Edit Page in the tools, Acrobat would try to use the I.R.I.S OCR DLL installed by HP and crash.

Solution:

I went into the Control Panel, Programs and Features, and uninstalled just the I.R.I.S. OCR software.  OCR now works without issue in Acrobat and Acrobat can scan to PDF just fine from the all-in-one.

    This topic has been closed for replies.
    Correct answer Fnmoron

    Thanks, worked for me!

    I did note that I has two IRIS Ocr installations, one for an old hp I just replaced and the new one from my new printer, I just removed the newer one and it worked.

     

    Thank you my friend!

    8 replies

    C
    cv2023
    Participant
    October 19, 2023

    I'm working with a user also encountering this issue. However, even after uninstalling any HP associated software/drivers. It is still crashing the app when trying to run "Scan & OCR". I have uninstalled and re-installed Adobe Cloud and Adobe DC ... any other suggestions?

    F
    FnmoronCorrect answer
    Participant
    June 21, 2022

    Thanks, worked for me!

    I did note that I has two IRIS Ocr installations, one for an old hp I just replaced and the new one from my new printer, I just removed the newer one and it worked.

     

    Thank you my friend!

    G
    garrettm18640749
    Participant
    March 14, 2022

    Such an issue to find out.  Thanks! 

      D
      defaulta0h6odwv0coz
      Participant
      August 6, 2021

      Thanks for posting this. I had the sam eissue and this worked great!

        E
        Ellie W
        Participant
        July 26, 2021

        I don't see I.R.I.S. in my control panel.  I have a Brother printer/copier/scanner. Adobe techs cannot seem to solve the problem and were supposed to call me back at 9 am on two different appointments and never did.   About ready to cancel my subscription because I am tired of babysitting a phone when I have other work responsibilties to do.  Not going to deal with this much longer and have other avenues for scanning and .pdf's instead of this nonsense - there is always something with this software.

          C
          Christopher Dibble LLC
          Participant
          October 9, 2020

          This helped me out so much. I checked for the file, restarted my computer, re-installed Acrobat DC and then checked here. I appreciate the work you did to solve this.

            P
            PhishQueens
            Participant
            August 27, 2020

            Thank you so much! This worked for me. 🙂

              D
              deniseb9451626
              Participant
              December 18, 2019

              Thank you so much. I have been racking my brain to figure this out. We also recently installed an HP scanner and ran accross this issue.  This fix worked like a charm. 

                T
                TalkovLaw
                Participant
                March 10, 2020

                Agreed. I wish there was a feature in Adobe Acrobat asking the user to uninstall the HP software.

                Scott
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