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R
ronanb9751990
Participant
January 8, 2020
Answered

Acrobat DC crashes/hogs processor when using measuring tool

  • January 8, 2020
  • 3 replies
  • 1994 views

Hi

 

Using Acrobat DC on an iMac i5 8GB RAM. Mojave.

 

When working on complicated PDFs Acrobat takes 100% processor and takes forever for each action. If I select the measure tool and choose "Change Scale Ratio and Precision" Acrobat stopps responding. 

 

On a different computer with similar specs, the same functions on the same file work well. The iMac in question used to work well with these files.

 

I've re-installed Acrobat DC (the latest version ) I've deleted the user caches and restarted. I turned "Enable hardware for legacy video cards off" which helped the file open faster but not the other issues.

 

Thanks for any help.

This topic has been closed for replies.
Correct answer Jean-Claude349868790wws

Hi, for anybody who still have this issue, for me the only way to solve the problem was to go to Preferences > Measuring (2D) and disable Snap to 2D Content. I hope this help!

3 replies

J
Jean-Claude349868790wwsCorrect answer
Participant
February 15, 2024

Hi, for anybody who still have this issue, for me the only way to solve the problem was to go to Preferences > Measuring (2D) and disable Snap to 2D Content. I hope this help!

M
Mg Fantillan
Participant
October 6, 2023

Hi. I know it's late, but this is for other people who also suffered the same situation as i am. My measuring tool hangs when i make measurements and doesn't make it to the "result" or final measurement.

 

What I did is to uninstalled adobe acrobat, installed "AcroCleaner" (an acrobat cleaner tool), after running the acrocleaner, i have restarted my PC, then reinstalled the acrobat reader, then viola, my problem was solved. Hope this will help you and the others facing the same problem. 

Amal.
Amal.
Legend
January 9, 2020

Hi RonanB

 

We are sorry for the trouble. As described above the Acrobat DC crashes processor when using measuring tool

 

As you have reinstalled the application with the latest version without having any success, please try the following steps and see if that helps:

 

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.

 

If it still crashes, please collect the log file (https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html) of the profile in which you are experiencing the issue and share the file with us via private message. Click on the message icon on the top right corner of the screen to start the private message.

 

Regards

Amal

 

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