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Bruno_Rojas
Bruno_Rojas
Inspiring
March 15, 2019
Answered

Acrobat DC does not open - Windows 10 64-bit

  • March 15, 2019
  • 1 reply
  • 3159 views

I have Acrobat DC with Creative Cloud subscription, it installs correctly but it doesn't open after installation. I even tried the clean uninstall tool provided by Adobe, after the reinstallation is not working on windows 10 64-bit.

    This topic has been closed for replies.
    Correct answer Bruno_Rojas

    I have found the answer on this link.

    Visual C++ runtime error when installing Acrobat XI or Acrobat DC on Windows

    Had to update and repair my Visual C++ Redistributable installation from Microsoft website.

    Thanks

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 15, 2019

    right click the exe > click open as administrator.

    Bruno_Rojas
    Bruno_RojasAuthor
    Inspiring
    March 15, 2019

    Hi kglad, thank you for the answer. But this solution you provided doesnt work. Let me give you more details. When I turn on the computer for the first time in the day, Acrobat Pro DC enters fine and i can open PDFs. But once is closed, it does not launch again. I can use it only on the first time I enter windows. Weird ?!

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