Acrobat DC Download - ERROR: DW003, DW071

Question

I am attempting to install Acrobat DC from the Creative Cloud on a PC with Windows 7 and continue to get this error message:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 15.23.20053.0 Adobe Acrobat\Setup.exe_15.023.20053 -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

I did un-install the free version of Acrobat Reader, but that didn't solve the issue.

Any ideas? Thank you!

TOTOri · Accepted Answer

This is the final solution that helped for me after all the other suggestions I found in the forum.

As some sidenotes:

the first attempt I installed through the manually downloaded setup.exe failed and it said 'The directed folder is not empty, please select an empty folder'. The system shows it should have made a folder of Programfiles/adobe/Acrobat DC but it actually didn't make one.

I manually created a new folder named 'Acrobat DC' and selected to install it in this folder. Everything was solved.

The language I am using for the installer is not english so my description might not be 100% accurate, but hope this will help someone with the same issue.

Emily5E3C · Answer

I struggled with this problem for several hours (tried signing out-in / restarting / uninstalling all acrobat readers / adobe acrobat cleaner / etc), always getting the same DW071/DW003 errors. After trying to manually install acrobat from setup.exe, I discovered that this installer didn't have permission to write to c:\ProgramData\Adobe PDF (which was an empty directory leftover from a previously uninstalled version of acrobat reader I believe).

So after manually deleting the directory "c:\ProgramData\Adobe PDF", Creative-Cloud-Desktop was sucessfully able to install Acrobat without errors.

I hope this helps someone else get past this rather unintuitive error code.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded