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Acrobat DC Error

Forum|Forum|4 years ago
March 25, 2021
7 replies
4681 views

Help please! I'm getting the following error;

'We can’t verify your subscription status.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.'

I've done all of the troubleshooting on the guide. I'm connected to the internet and my IT administrator has checked everything on their side and they can't find anything.

I've got creative cloud and Acrobat DC is the only programme I'm having issues with but I really need the programme to do my job. Any help would be much appreciated!

General troubleshooting

This topic has been closed for replies.

Correct answer Ankit K Gupta

Hi Everyone,

Sorry for the trouble you are having with Acrobat.

Do you have TrendMicro installed on your system? If yes, please try the steps as mentioned in the following KB article https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html
If TrendMicro is not installed, please follow the steps mentioned here https://helpx.adobe.com/download-install/kb/licensing-errors.html#1xx

Thanks,

Ankit

Software Developer Engineer, Adobe

Participant

This is usually a TLS error. See here:

https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392

I ran the EasyFix and it rewolved the problem.

Ankit K GuptaCorrect answer

Adobe Employee

Hi Everyone,

Sorry for the trouble you are having with Acrobat.

Do you have TrendMicro installed on your system? If yes, please try the steps as mentioned in the following KB article https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html
If TrendMicro is not installed, please follow the steps mentioned here https://helpx.adobe.com/download-install/kb/licensing-errors.html#1xx

Thanks,

Ankit

Software Developer Engineer, Adobe

Participant

Thanks! It was TrendMicro. Now it works.

Adobe Employee

Thats great to know Jess. Can you please confirm which solution worked for you from the KB article https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html .

If its solution 1,please let us know the

Trend Micro version before and after the upgrade.
Exact name of the Trend Micro product you are using.

Thanks,

Shakti K

Community Manager

Community Manager

Hi All!

Sorry for the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

Let us know how it goes.

Thanks,

Meenakshi

robertf37821872

Participant

Same issue.

robertf37821872

Participant

Able to connect to creative cloud and adobe acrobat reader DC, but not Adobe Acrobat DC servers?

Anthony5CB2Author

Participant

Same - I can use all of the other programs. It's only Acrobat DC that is coming up with the error.

Participant

I have the same problem!

Community Manager

Community Manager

Hey Anthony!

Thank you for reaching out and sorry for the trouble.

Could you please share the screenshot of the error message that you receive?

Also, confirm the OS version on the machine that you are using.

Thanks,

Meenakshi

Anthony5CB2Author

Participant

I'm using Windows 10 Pro.

A

Anonymous

Try having IT temporarily turn off your antivirus