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Answered

Acrobat DC Fill and Sign feature crashes program.

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Hello All,

I'm currently running into an issue with Acrobat DC's Fill and Sign feature for signing a document where any time I use fill and sign and type in ACC it crashes the entire program. I've tried running repairs on the program and uninstalling and reinstalling and it continues to do this. I'm trying to type in ACC because it is part of my job title but can't because it crashes after the second c is typed. It does not do this with any other AC combination, only ACC. It also doesn't matter if the letters are uppercase or lower case. It seems the letter combination itself is causing the crash. Has anyone come across an issue like this or know of a solution?

P

Pebble.XCorrect answer

Participating Frequently

not sure if this will solve your issue but maybe you can give it a try?

Go to the location mentioned below and deleted the following files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

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adamk99108214

Participant

I have a user that uses this all day everyday and needs the fix . Please assist if that means sharing the private fix.

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LandTrust1461

Participant

I have the same issue. Acrobat DC has become unusable. Not clear why the 'private patch' files are not made available when I message support. Our org uses Acrobat alot, this is a pain!.

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code0101

Participating Frequently

When they sent us the fix they sent this with it. Seems stupid and if the links still worked I'd sent them to you guys but they don't and I didn't save the files but I know it works. "This is a private fix patch that we are sharing with you. Please don't share this info.”

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Dean Bailes

Participant

....riiiiight..... I hope you have entered any credit card information anywhere since then!

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code0101

Participating Frequently

Lol. The files were legit and actually corrected the issue. They were DLL files which I know can contain call back sections for viruses but luckly this computer is only used to fill out information for landscaping layout and nothing important...

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craigw31615596

Participant

Also having this issue - have reinstalled 5 times now

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code0101

Participating Frequently

I am also having this exact same issue on one computer. Windows 10

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Meenakshi_Negi

Legend

Hi Code and Craigw,

I have sent you a private message.

Please check your inbox and refer to the steps provided there.

Let us know if you need any help or experience any issue.

We will be waiting for your response.

Regards,

Meenakshi

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code0101

Participating Frequently

Your fix worked perfectly.

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S

sangrover

Adobe Employee

Hi,

In order to ascertain the root cause of the issue, I would want some more information :

Please provide Fiddler Logs. Below are the steps :

Run fiddler and go to ‘Tools->Options’
In HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPs connects’ and ‘Decrypt HTTPs traffic’.
Now let fiddler run and launch Acrobat and perform the same operation which causes Acrobat to crash.
Once complete do a save of data by ‘File->Save->All sessions’.
Please share this data

2. Kindly enable automatic crash dump generation on your machine by following the below steps :

Download the dump generation reg file from https://files.acrobat.com/a/preview/0ce1df07-ddd3-4b8f-9bda-13ce2260a198.
Double click and run the dump.reg file.
Once the registry is successfully applied, the crash dumps will get generated in "C:\dumps" folder.
Try to reproduce the crash in Acrobat and share the dump with us.

You can mail the information directly to me at [Personal info removed by Mod: Email address. Send any private information using Direct/Private message How Do I Send Private Message ]

Regards,

Sandeep

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millanj34448614

Participant

Hi Sandeep,

I sent you an email regarding this. I think the solution is to just disable the automatic suggestions during the fill and sign. Please let me know how to disable this feature.

Thanks,

Millan

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dawnb83446598

Participant

I have a mac and this suddenly started happening two days ago. There are no updates. Yes, I have a monthly subscription, but if I can't sign documents, then it is useless. ADOBE - help!!!!!

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Meenakshi_Negi

Legend

Hi Jamesw,

Thank you for reporting the issue.

As the application crashes when you use the Fill & Sign feature, try the troubleshooting steps provided here

For Windows Resolve Acrobat DC intermittent crashes on Windows

For Mac Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Try once to fill the PDF online here Adobe Document Cloud using the Fill & Sign feature.

Open the link and sign in with your Adobe ID(email address).

Then go to Home and select Fill & Sign tool.

Check if you can fill the form without any issue there.

You may try recreating the application preferences. Refer to the steps mentioned here How to reset Acrobat Preference settings to default.

Let us know how it goes.

Feel free to update the thread if the issue still persists.

Regards,

Meenakshi

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michaelb76323642

Participant

It's likely due to a bug in acrobat related to trying to prefill the text. I haven't found a way to turn off this stupid feature that keeps crashing adobe but it happens a lot. If you copy and paste the test it can get by it. Try typing "ACC " with the space and paste it into the box. The troubleshooting tips are just stupid. Sign into another computer account? How is that seriously a suggestion. Other option is to use the Edit tool and then add the text outside of the fill and sign tool.

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