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Randy Hagan
Community Expert
Community Expert
July 1, 2025
Question

Acrobat DC freezes when enhancing multiple OCR documents

  • July 1, 2025
  • 1 reply
  • 173 views

I'm having a problem where Acrobat DC freezes when trying to perform OCR on more than one PDF file in a session. When I open a scanned document in Acrobat DC and use the Scan and OCR toolset's Enhance scanned file button.

 

It works fine when I do it the first time, but if I try to use the same OCR functions on a second scanned file in the same session, Acrobat DC freezes and I have to shut down, then reopen Acrobat DC to get it to work. I've tried this with two different scanners (Xerox document feed and Epson flatbed), and their two accompanying different scan utilities, and get the same result.

 

Can anybody in the forum help me here? Have you had similar experiences? And if you have, have you found a workaround that got you past the problem?

 

Thanks in advance for any help you can provide me,

 

Randy

1 reply

Meenakshi_Negi
Legend
July 1, 2025

Hi Randy Hagan,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/44I0XEK. Check if that makes any difference.

 

If the issue still occurs, please share the screen recording. Use the diagnostic tool to collect the logs and share the log ID with us. Please share the machine's Acrobat and OS version numbers. Also, could you share the sample file in which the issue is reproducible? 

 

Let us know how it goes.

 

Thanks,

Meenakshi