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J
jonasb61
Participant
December 20, 2019
Question

Acrobat DC freezes when opening on MacOS 10.15

  • December 20, 2019
  • 1 reply
  • 460 views

After updating Acrobat Pro DC in December, the program freezes when starting or opening any document for up to 10 sec. No change after updating to Version 2019.021.20061.

How can I stop this delay?

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
December 20, 2019

Hi Jonasb,

 

We are sorry for the trouble. As described above, Acrobat freezes when opening on Mac 10.15

 

Please try the troubleshooting steps provided in the help article here (https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html) and see if that works.

 

If it still doesn't work, please share the log files with us for further investigation. Click on the message icon on the top right corner of the screen to start the private message. Use the steps provided here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html) to collect the logs.

 

Let us know how it goes

 

Regards

Amal

 

 

 

 

 

 

 

J
jonasb61Author
Participant
December 20, 2019

Thanks for the links. 

Disabling plug-ins and extensions did not solve the problem yet. If I don't succeed, I'll share the log files later.

Best regards

Jonas 

Amal.
Amal.
Legend
December 24, 2019

Hi Jonas,

 

Feel free to contact us if the issue still persists. 

 

We are happy to help.

 

Regards

Amal

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