Acrobat DC freezes when you try to print

Well, I haven't found the fix yet. So, please try again.

I have Adobe Acrobat Reader DC, version 2018.011.20038

Here's what happens: If I reboot, I can print PDF files at will. However, after some amount of time (hours), when I try to print a PDF, Adobe freezes (not responding). Closing the program and reopening it doesn't fix it. I must reboot the computer and then all is well right away. Then later in the day, it freezes again.  Thank you

gerry

I've experienced this when attempting to print large data PDFs, ones full of images and graphics and at a large quantity (I tried around 40 copies of a 25 page document).

The issue was avoided by opening the PDF in preview (OS X) and printing from there - no freezing at all.

Hello Pas,

We apologize for the inconvenience caused, as per the description, the Acrobat DC is freezing when you are trying to print a PDF file, Is that correct?

Please try the troubleshooting steps from the following KB docs Fix PDF printing crash in Adobe Reader 10.1.2 on Windows Link: https://helpx.adobe.com/acrobat/kb/pdf-wont-print-reader-10.html

For Mac: Troubleshoot Mac OS 10.x system errors, freezes | Adobe software  Link: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

You may also refer to Resolve Acrobat DC intermittent crashes on Windows  Link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

If the issue persists, please share the following details:

1. Is it Acrobat or Reader is installed, check from Help>About Adobe Acrobat or Reader.
2. Dot version of Acrobat or Reader installed, check from Help>About Adobe Acrobat or Reader.
3. Is it a Mac or Windows machine?
4. Are you facing the crash issue with one PDF file or with all the PDF files?

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.