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Cosmic121
Participant
September 14, 2020
Question

Acrobat DC frozen 'canceling'

  • September 14, 2020
  • 2 replies
  • 237 views

I can't install Acrobat DC as it is frozen in CC and says it's 'canceling':

 

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
September 14, 2020

Hi Stephenr,

 

Thank you for reaching out and sorry for the trouble.

 

Please try installing the Adobe Acrobat Pro DC from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

If the issue still occurs, please let us know what happens when you try to install it from the above link. Share the error message if you receive any.

Share the Creative Cloud desktop application and OS version on the machine.

 

Let us know how if you need any help.

 

Thanks,

Meenakshi

 

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 14, 2020

    Where was this screenshot taken from? was this online in your Document Clous user account or with the CC Desktop app?

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