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marcoVolo
Participating Frequently
March 26, 2022
Answered

Acrobat DC icon missing in TOOL tab

  • March 26, 2022
  • 10 replies
  • 9941 views

Hi, 
after restart PC all the icons and graphic in ACROBAT PRO DC in the TOOL tab are missing
can't use it at all
I lready tried to uninstall, and using the cleaning tool already, 
also to reset the preference as in another post, but didn't solve.


please help

    This topic has been closed for replies.
    Correct answer Ted29085131wnuh

    I have solved the problem by unistalling the Acrobat DC with the adobe cleaner and Adobe Cloud.

    Then install the Acrobat DC solely.

    10 replies

    T
    Ted29085131wnuhCorrect answer
    Participant
    April 5, 2023

    I have solved the problem by unistalling the Acrobat DC with the adobe cleaner and Adobe Cloud.

    Then install the Acrobat DC solely.

    K
    Kirsty5C2A
    Participant
    June 5, 2023

    This worked for me also.

     

    E
    Erdem28342880x6o0
    Participant
    March 31, 2023

    Guys, I think I found a solution to this issue.  Go to Preferences / Color Management. Try to change CMYK, I have changed mine to the U.S. Web Coated (SWOP) v2, and the toolbars icons and everything else is visible now. You can try the options one by one until it is fixed. You can also change RGB and Grayscale settings as well. 

      Z
      Zdenko29235618t4y4
      Participant
      April 4, 2023

      Hi Erdem28342880x6o0

       

      Your solution works like a charm...! thank you so much man, I have tried multiple, from uninstall, install from the offline installer or the cloud, changing permission tried too but nothing helo, except your color management settings.

       

      Thank you again and have a nice day.

        A
        Andy28776827ouc6
        Participant
        March 9, 2023

        Same issue after the March 2023 update.   Windows 11 64bit.

        Also observing multiple “An internal error occurred" messages when attempting to access the menus.

        Does anyone have a solution that doesn't involve the 32bit version?

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        March 9, 2023

        Hi Andy28776827ouc6,

         

        Thank you for reaching out.

         

        Please confirm if the icons disappeared for you after updating the application.

        Just to confirm, share the application version number.

        Also, let us know if you have tried troubleshooting steps so far.

         

        Thanks,

        Meenakshi

        A
        Andy28776827ouc6
        Participant
        March 9, 2023

        Thanks for getting back to me.

        I'm on the continuous release cycle.  The version number is 2023.001.20064.

        I've tried all the steps above, also using the AcroCleaner tool and the Creative Cloud Cleaner tool.   The only think I haven't tried is the 32bit but as I install via Creative Cloud, I am not given any option.

        Thanks again.
        Andy

        Myriel Mitchell
        Myriel Mitchell
        Participant
        December 19, 2022

        Hi, I have the exact issue, what was the outcome or fix for this?

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        December 19, 2022

        Hi @Myriel Mitchell 

         

        Hope you are doing well and thanks for reaching out. Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link

        https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

         

         

        Regards

        Amal

        S
        Spooz
        Participating Frequently
        February 4, 2023

        sorry, but this did not help. The error is unchanged. I have Windows11 and 64bit.

        Can somebody help?

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        March 30, 2022

        Hi there

         

        Please share the requested information via document cloud, upload the files to the document cloud, create the link and share the link in a private message.
        For more information about how to share the files please check the help page https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

         

        Regards

        Amal

        M
        marcoVoloAuthor
        Participating Frequently
        March 31, 2022

        Hi, 
        after reinstalling the SW with a stand alone file, the problem disappeared, 
        so i can't upload the file you requested. 
        thanks for helping me 

        have a nice day

        Marco

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        March 30, 2022

        Hi there

         

        ++ Adding to the discussion

         

        We also require the file  C:\Program Files\Adobe\Acrobat DC\Acrobat\cryptocme.sig

        from the affected machine for further investigation of the issue.
        You may share the file via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

         

        Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, and procomon logs (Win)  https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link

         

        Regards

        Amal

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        March 29, 2022

        Hello,

         

        Thank you for reaching out, and sorry about the trouble.

         

        The team is investigating the issue further.

        Would it be okay if we schedule a session with you to investigate this issue further?

        If yes, please share your preferred time frame in which we can schedule the session.

         

        Thanks,

        Meenakshi

         

        J
        John236393570f4y
        Participant
        March 27, 2022

        I've got the same issue and it's driving me nuts.

         

        No icons, task bar has no icons, tools icons are missing. It's crashes ans will not print.

         

        John

        A
        Anthony23966172o2yv
        Participant
        April 9, 2022

        i am having this same issue.

         

        did anyone ever come up with a solution?

         

        J
        John236393570f4y
        Participant
        April 9, 2022

        Yes, I did a clean uninstall of the 64bit and installed the 32bit.

         

        Everyting work now until the 64bit is fixed.

         

        John

        T
        Test Screen Name
        Legend
        March 26, 2022

        You are missing a number of tools completely (presumably you can use the ones listed by clicking where the icon would be).

        - is this a company installation of Acrobat?

        - what is the exact version of Acrobat (like 2016.124.98765)? (Not "latest" please)

        M
        marcoVoloAuthor
        Participating Frequently
        March 26, 2022

        It's not only icons, 
        it is unusable everywhere , like some formatting missing, also in the main page
        Version: 22.1.20085.0
        thank you 

        Bernd Alheit
        Community Expert
        Bernd AlheitCommunity Expert
        Community Expert
        March 26, 2022

        Why can't you use the tools?

        M
        marcoVoloAuthor
        Participating Frequently
        March 26, 2022

        Because, not only that is missing, 
        as in the attachment picture, also the menu, and other details on the right side
        thank you 

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