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E
evanaellec73530499
Participant
March 12, 2020
Question

Acrobat DC Install issue 136

  • March 12, 2020
  • 1 reply
  • 2855 views

Hi all, 

 

I can't install Acrobat DC via my CC. 

I have an annual subscription and I use a lot DC... 

 

It's a new computer win10 (inspiron Dell)

 

Thanks for your help

Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...


-------------------------------------- Summary --------------------------------------

 - 0 fatal error(s), 2 error(s) 



----------- Payload: Adobe Acrobat DC 20.6.20034.0 Adobe Acrobat\Setup.exe_20.006.20034 -----------

ERROR: DW071: 

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

-------------------------------------------------------------------------------------

 

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 13, 2020

    Hi Evea, 

     

    We are sorry for the trouble. As described you are getting error code 136 while installing the application from creative Cloud. 

     

    Please try the following steps and see if that helps:

     

     

    You may also refer to the steps provided in the help article (https://helpx.adobe.com/in/creative-cloud/kb/error-exit-6-exit-7-cc.html)

     

    Let us know how it goes.

     

    Regards

    Amal 

    A
    AbeVigoda
    Participant
    June 9, 2020

    We ran into Error 136 during the install.  Found out it was Symantec AntiVirus causing the problem.  Disabled that and it installed OK.

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