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Participant
Jun 27, 2025 7:59 AM UTC
Question

Acrobat DC installation failure

Hi everyone, I have encountered a problem when I am installing the Acrobat. I have try a lot of solutions accroding to the community, but none of them worked. Here is the PDApp.log when I try to install it via Offline Installation Package.

 

 

06/27/25 15:28:52:936 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Build Version - 2.2.0.6
06/27/25 15:28:52:936 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Logging Level verbosity Set to 4
06/27/25 15:28:52:942 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Successfully fetched the optionXML content from MSI database ...
06/27/25 15:28:52:945 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | The OS language detected for Acrobat (zh_CN)
06/27/25 15:28:52:946 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) is not installed on the system ...
06/27/25 15:28:52:946 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | The install language for Acrobat (APRO23.0) from the fallback map (zh_CN)
06/27/25 15:28:52:947 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Retreived folderList from the folder :C:\D\Acrobat_zh_CN_WIN_64\Acrobat\Build

06/27/25 15:28:52:947 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Going to install C:\D\Acrobat_zh_CN_WIN_64\Acrobat\Build\ASU_5.11.0\Set-up.dat
06/27/25 15:28:52:947 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Bootstrapper launch location is :: C:\D\Acrobat_zh_CN_WIN_64\Acrobat\Build\ASU_5.11.0\Set-up.dat
06/27/25 15:29:01:295 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Build Version - 2.2.0.6
06/27/25 15:29:01:295 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Logging Level verbosity Set to 4
06/27/25 15:29:01:295 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | The return code from the Bootstrapper Process is (0).
06/27/25 15:29:01:297 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\ROX-ST~1\AppData\Local\Temp\\{731FAB0D-51A4-4713-8208-49A1CAE5D491}"
06/27/25 15:29:58:364 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Process creation completed.
06/27/25 15:29:58:365 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | The return code from the Adobe Installer Process is (7).Stopping the installation process.
06/27/25 15:29:58:365 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Failed in Acrobat (C:\D\Acrobat_zh_CN_WIN_64\Acrobat\Build\Setup\APRO23.0) deployment (3276847).Stopping the installation process.
06/27/25 15:29:58:366 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
06/27/25 15:29:58:369 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Uninstaller launch location changed to temp location :: C:\Users\ROX-ST~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe
06/27/25 15:29:58:369 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Path to Process :C:\Users\ROX-ST~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\ROX-ST~1\AppData\Local\Temp arguments being passed :"C:\Users\ROX-ST~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u
06/27/25 15:29:59:615 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Process creation completed.
06/27/25 15:29:59:615 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | The CCDA uninstallation process return code is (0).
06/27/25 15:34:18:639 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 28520 | Temp path found for log files (C:\Users\ROX-ST~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)
06/27/25 15:43:23:828 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Setup exiting with return code (5)

 

 

 

Also I have tried installation through the creative cloud

Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 2 error(s)    ----------- Payload: Adobe Acrobat DC 18.11.20055.0 Adobe Acrobat\Setup.exe_18.011.20055 -----------  ERROR: DW071:  ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603 

 

I have used  AdobeCreativeCloudCleanerTool and AdobeCreativeCloudCleanerTool, but neither of them worked.

I also tried to install it using another windows user, unfortunately it doesn't work.

 

I have not installed any Adobe product before, since this it a new computer. However, I guess the problem is when I first install the Acrobat, the computer screen went blue because of the electric instability.

 

I am so upset that I tried a lot of solutions but they did not work.

If someone can offer some help, I will be very pleased. Thank you so much!!!

3 replies

Meenakshi_Negi
Legend
Jun 27, 2025 9:41 AM UTC

Hi abstract_Smile3304,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try the following suggestions: 

 

- Try the troubleshooting steps suggested in the following help document: https://adobe.ly/3THGvgW. 

 

- Use the Adobe Cleaner Tool thoroughly. Ensure that you run it as an Administrator. When prompted for which Adobe apps to remove, select “All.” Restart your PC before reinstalling.

 

- Install the application from this page: https://adobe.ly/46dszCQ. Right-click the Acrobat installer (Setup.exe) and choose Run as administrator.

 

Let us know if you are still experiencing the issue.

 

Thanks,

Meenakshi

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Participant
Jun 28, 2025 3:40 AM UTC

Hi Meenakshi, 

    Thank you so much for your kindly help. However, I have tried thoes solutions before. After seeing your suggestion, I tried again. Unfortunately, I still can not install the Acrobat. Is there any other way I can try before I reinstall the Windows 11 system?

    Looking forward for your reply. Thank you so much !

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Meenakshi_Negi
Legend
Jul 2, 2025 3:41 PM UTC

Hi abstract_Smile3304,

 

Sorry to hear that the suggestion didn't help.

You can try installing Acrobat from this page: https://adobe.ly/3ThBXOh. If that doesn't help, you can try reinstalling Windows.

 

If the issue still occurs, let us know.

 

Thanks,

Meenakshi

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